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FAQ
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Are your candles safe?Yes. We take great care in crafting our candles with quality materials and practices. That being said, no candle should be left burning unattended or for too long as you run the risk of fire, broken glass, etc.
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What inspires your candles?Many of our candles are inspired by books we’ve read, characters from stories, memories, and dark vibes. We love the beauty the darkness brings and try to express that through uniquely blended fragrances.
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What are your candles made of?We use high quality soy wax in our container candles unless otherwise specified.
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Will you be selling other products?We currently make and sell handcrafted scented candles but will be adding more candle products and merchandise in the near future. Keep an eye out!
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Can I order a custom candle?We can create custom candles. Have a book launching and want a signature candle to accompany it? Looking for a unique gift? For more information on custom orders, please fill out the contact us form and we will discuss details.
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Why should I trim my wicks?Trimming your wicks is for optimal and even burning of your candle as well as for safety. When wicks are left too long, it can create an uneven burn, hollowing of the candle, and can emit excess soot. Always trim your wicks to about ¼”.
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How long before I receive my shipment?We usually ship within 2-4 business days and the rest is up to the delivery gods. Tracking information will be sent as soon as we have shipped your package.
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How do I add a new question & answer?To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
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How do I edit or remove the 'Frequently Asked Questions' title?You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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Can I insert an image, video, or GIF in my FAQ?Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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